Returns And Exchanges

In order to provide you with the trouble-free online shopping experience, if something is not right, let us know for return or exchange within 7 calendar days of its receipt by filling the ‘Returns/Exchanges Request Form’ below.

RETURNS/EXCHANGES REQUEST FORM

Qualified Returns and Exchanges

Unused, unworn, unaltered and unwashed merchandise with original tags and receipt may be exchanged for same item in different sizes within 7 calendar days upon receiving. Only items with quality issue may be accepted for a full refund within the time limits specified below.

Exclusion for Returns and Exchanges

Due to hygiene reasons, strictly no returns or exchanges for all panties, girdles, hosiery, bodysuits, Teenagers Bras, adhesive products, men briefs, pre-order items or any altered merchandise. In addition, we do not accept any on sale, special price, clearance products or gift items as these sales are considered final. Any non-qualified and non-conforming returns will be rejected. You will be billed for the return shipping cost if you want the good(s) sent back to you. Otherwise, the good(s) will be disposed of.

Return Condition

All merchandise must be returned in its original condition with packaging and tags intact. No refunds/exchange will be made on goods found to be used, worn, washed, altered or damaged upon inspection.

Proof of Return

In case that you return your parcel using any postal service, we ask that you obtain a proof of postage receipt so that if your parcel goes missing on the way back to us, you will have proof that you send it. The return shipping fee will be borne by the customer unless your items are faulty or wrongly sent or missing.

Quality Issue / Missing Item / Wrongly Sent Items

If there are any quality issues, missing items or wrongly sent items purchased online, please report to us specifying the label, order number and product code within 7 days upon receiving by filling out our returns request form here.

We will require you to provide the photo of the good(s) received if we consider necessary. Return shipping costs will only be refunded only for faulty items or items sent by mistake. For all other returns, customer is responsible for the cost of return shipment.

Means of Refund

A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.

Once we receive the returned item(s) in its original condition, we will issue your refund within 14 working days and will notify you by email. The refund amount may take up to 14 to 30 working days to appear, depends on your card issuer processing time.

We reserve the final right to interpret the terms and conditions herein.